Shipping Policy
At Evae, we strive to deliver your orders safely and on time. Please review our shipping policy below.
1. Order Processing
- All orders are processed within 1–3 business days
- Orders are not processed on Sundays or public holidays
- You will receive an order confirmation email after placing your order
2. Shipping Time
- Within India: Delivery usually takes 3–7 business days
- Delivery timelines may vary depending on your location and courier availability
3. Shipping Charges
- Shipping charges (if applicable) will be calculated at checkout
- We may offer free shipping on selected products or orders above a certain amount
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS
- You can track your order using the provided link
5. Delays in Shipping
While we aim to deliver on time, delays may occur due to:
- Weather conditions
- Courier service issues
- Remote location delivery
Evae is not responsible for delays caused by third-party logistics partners.
6. Incorrect Address
- Please ensure your shipping address is correct at checkout
- We are not responsible for orders delivered to incorrect addresses provided by the customer
7. Failed Delivery Attempts
- If delivery fails due to unavailability, courier partners may reattempt delivery
- If the order is returned to us, reshipping charges may apply
8. International Shipping
Currently, we do not offer international shipping (you can change this if needed)
9. Damaged Package
If you receive a package that appears damaged:
- Do not accept it if possible
- Contact us immediately at info@evae.com with proof
10. Contact Us
For any shipping-related queries:
- 📧 Email: info@evae.com
- 📍 Location: Dehradun, Uttarakhand, India